RMA - Return Material Authorization
we are convinced you are satisfied with the professional quality of our equipment and / or services.
In the rare cases you want to return equipment to the factory, we kindly ask you to follow the procedure below, thus ensuring a smooth - and traceable Return process.
1. Request RMA from GEUTEBRÜCK
For return deliveries please always request a RMA prior to shipment.
eMail: aftersales@geutebrueck.com
For RMA please ONLY use this address!
Phone: +49 2645 137 - 333 aftersales
Fax: +49 2645 137 - 999
To provide you with a RMA, we only require a limited amount of information, which you will find on the RMA form.
PLEASE NOTE: without RMA we are not able to accept your shipment!
Make sure that the return shipment packaged professionally.
Enclose the completed RMA-form (with the allocated RMA number) and original shipment documents or Invoice to the shipping documents.
Mark the RMA on all papers and on the outside of the box.
Ship (FOC) to following address:
For EC member states
GEUTEBRÜCK GmbH
RMA
Im Nassen 7 9
D 53578 Windhagen
Germany
For non EC-States
Please send your shipments ONLY to the following address:
Universal Transport KANN GmbH
c/o RMA GEUTEBRÜCK
Auf der Kaiserbitz 3
51147 Köln-Grengel
Germany
Final airport of destination: Cologne
Your GEUTEBRÜCK After Sales Department
GEUTEBRÜCK Windhagen
Phone:
+49 (0) 26 45 / 137 - 0
Fax:
+49 (0) 26 45 / 137 - 999